I have a car sent to your place for repairing. My car is 2009 produced Volkswagen CC, claim number is 37442952. I have some question: 1. I do not have another car available, could you offer me a car for free during the repair time. 2. Could I be informed which part of the car should be mended? Do the car door need to be replaced or just repaired? Moreover, could you sent me a list of the component that need to be repaired? 3. How long will it take until I could get my car back?