求一篇顾客与客户服务的英语对话顾客买了两个月前买了一个真皮的皮包,但现在破了,顾客希望退货,而客户服务则是建议给他换个新

a--客户服务b---顾客
a：***（公司名字你编一个吧）Leather Industry Company,may I help you?(如果不是在电话中进行的就删掉第一个小分句)
b:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it.
a:I'm so sorry for that,but when did you buy it?
b:About two months ago,at that time,I was very content with the bag although it's a bit expensive.
a:Sorry,the deadline is up,so we can't accept refunding your payment.
b:Oh,how unlucky I am,but you should provide me a solution,right?
a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok?
b:That sounds good,let's make the deal.
a:Thanks for your understanding and cooperation.Bye!
b:Bye.
供楼主参考.