帮帮忙翻译成英语感谢你方11月16日的来信,对于88B型手锯未能达到你方期望而抱歉,坦而言之,关于手锯的质量我们也很吃惊

Thank you for the November 16 letter,a receipt for the 88 B-side failed to meet your expectations sorry,frankly speaking,the quality of the receipts we are also very surprised,thank you for the return of the goods,our research and development staff are trying to find research the reasons for the problems!
Do you our side is willing to bear the cost of shipment,but our proposals do not refund,but is used to purchase 78 B-type,we are convinced that your side on this product customer satisfaction
Hope that this incident will not affect our future good business relationship,and look forward to your confirmation,