英语翻译摘要：基于因特网技术的电子商务,正在改变着各个行业的经营模式,本文就电子商务对客户关系管理的概述以及如何提高客户

Abstract:based on the Internet technology,electronic commerce is changing the various industries,the operation mode of e-commerce on,this paper is an overview of the customer relationship management and how to improve customer relationship management level with customers were discussed,so as to establish long-term,sustained,and be regular business relationship,enhances the enterprise the market competitiveness and keep the enterprise long-term and sustainable development.In this paper,analyzes the contact current and actual level in enterprise customer service enhancement enterprise electronic commerce times the competitiveness of the important role play.Key word:electronic commerce customer relationship management concept of implementation