写一封英文的致歉信.消费者买了一个高压锅（Presley Cooker）出问题了,消费者要求赔偿,你需要做出可以换货,但

Dear Mr/Ms XXX:
We are sorry to hear that there is something wrong with the presley cooker.However,our company could not make any compensations on the account that the presley cooker doesn't do any damage to you or your daily life.But we are willing to replace it with a new one.
Yours sincerely
XXX

Dear Mr or Mrs XXX
21st May, 2011
We are sorry to hear that you have pr...

We are sorry to hear that you have problems with your Presley Cooker. While we are unable to give you any compensation, we are nevertheless happy to send you a new replacement.
A new replacement would be dispatched to you on receipt of your faulty one.