和国外客户从未谋面,也从未打过电话,第一次给他打电话的开场用语.

Good morning/afternoon Mr XXX,
This is XXX from XXX Company,(这句话一定要说得非常清晰,不然对方会迷茫~),and we've been contacting by email.
然后你可以停顿一下,等对方说点nice的话,你就用相对应的话来回答,如果他说,hey it's you!how are you doing?
你就说I'm doing fine,what about you?之类的.
如果他不说话,你就说How is everything going?或者It's nice to talk with you on the phone!
然后就可以进入主题了,
总之一开始先说两句无关紧要的问候语,给对方一个缓冲的过程.一方面它也会觉得你比较有礼貌,

hello, mr./mrs. xxx. this is xxx, from xxx company.

不是,首先应该说认识的途径
如
I HEARD YOU /YOUR COMPANY FROM...
然后再介绍自己
最后一般电话的聊天方式
商贸英语的规则
呵呵

Hi sir/miss××
this is 你的名字