im sorry for that so far we didn' t meet this situation before so we can not sure what made it happen if we know what s going on we‘ ll inform you as soon as posible _____________________________ 我认为是这样了..
very sorry. We have not met this situation before, so that we don't know the reason yet. We will inform you immediately when we find the reason. Thank you.
we're sorry to announce you that we haven't found this situation so far. We don't know why this happened. If we find the reason, we'll inform you as soon as possible.Thank you.
I am so sorry to tell you that we have not encountered this kind of situation,and have no idea about the reason.we will give you the notification as long as we know the real reason.
We are sorry, but up until now we haven't encountered any similar situations, so we have no clue what may have caused this. We will let you know after we find out the cause.
I'm very sorry to tell you that we haven't met this kind of situation before, so we can't explain how it happened until now. But only if we find out the reason, we will call back immediately. Thank you.