英语翻译请帮我翻译下这两个句子,1.对不起,我是新来的,你的这个问题我暂时无法解决,如果你愿意,我可以帮你向XX部门发送

sorry,i am a new comer,i am unable to solve your problem for the present.if you like,i'd like to deal with it with the help of xx.how do you feel?
hi,i am a new comer,i have a problem ,but i dont know how to deal with it,can you do me a favor.