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Abstract with the development of the tourism industry,as a part ofthe support to the development oftourism,
The hotel industryis also of greatimportance.The hotelcompetitive advantage of guaranteeis the basic conditionforthe development ofthe hotel,good hotelservice can makethe development of the hotelis getting better and better,
The hotelhas strongcompetitiveness,toremain invinciblein the fierce competition in the market.Through theresearch on this topic,therelated theory andpracticeexperienceof combining,
ZhuhaiRoyal Spacloud to the innas an example,analysis of the current situationand existing problems ofconcierge servicehotel.
Cloud to the Innatconciergeworkingunskilled,enthusiasm is not high,personalized serviceis not in placeand soreflect.The impact of the hotel's reputationand image.This paper will address these issuesin light of the actualproposed to strengthentraining,improveemployee compensation,establish and improve thesystem of reward and punishment
Several solutionandmanagementsystem.At the same timethrough the serviceof hotel serviceprotocol
Research,to further understand thestatus and role ofconcierge servicein the hotel management,enhancethe overall impression ofthe hotelguests.
Keywords:servicequality of hotel,concierge services,quality of service,major problems