求帮忙写一封简单的商务英文邮件客户提供了一个订单号,让我将这个订单的商业发票发给她,但是我查了我们没有这个订单号也没有她

Dear Miss***/Ms ：
I am sorry that there is an error in the information you provided to get the commercial invoice. Neither the order number nor the total value amount exists in our system. Could you please verify the order number and your total value amount again and then connect with us?
we look forward to hearing from you.
your faithfully,
您的名字或公司名

满意请采纳.

Dear Mr/Miss 客户名：
It appears that there is an error in the information you provided.Neither the ordering number nor the total value amount exist in our system. Could you please verify these two numbers?
Looking forward to hear back from you.
Yours sincerely,
你的名字