junix
幼苗
共回答了27个问题采纳率:96.3% 举报
Says essentially,what customer degree of satisfaction reflection is customer's one kind of psychology,it originates in the customer the feeling which expends to enterprise's some kind of product service produces the contrast which carries on with own expectation.That is “satisfaction” is not an absolute concept,but is a relative concept.The enterprise cannot divorce oneself from reality,is reluctant to part with to serves,targets and so on service attitude,product quality,price oneself whether to optimize in subjective judgment,but should inspect the product service which provides with the customer to expect,the request and so on tallies degree how.Customer satisfaction was refers to the customer the demand which or the expectation to its clear instructions,the usual concealment either must fulfill already the degree feeling which satisfied.The degree of satisfaction is customer satisfied situation counter-kui it is to the product or the service performance,as well as product or service's appraisal; Has given (or is giving) one with the expense feeling of satisfaction related joyful level,including is lower than or surpasses the feeling of satisfaction the level,is one kind of psychological experience.The customer degree of satisfaction is a change goal,can cause a customer's satisfied thing,will make other customer to be pleased not necessarily,can cause the customer the thing which will satisfy in one kind of situation,can cause its satisfaction not necessarily in another kind of situation.Only then understood to the different customer community's degree of satisfaction factor that only then has the possibility to realize 100% customer satisfaction.
1年前
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